A - K
ADA Access
accesso ShoWare Center invites guests with special needs to share in the excitement of our sports and entertainment venue. We recognize the needs of guests with disabilities, as defined by the Americans with Disabilities Act (ADA) of 1990, and continue to make every effort to comply with State and Federal accessibility regulations and accommodate guests with disabilities. The arena has been carefully designed to meet the needs of our guests with disabilities. However, if you have comments, questions or suggestions, please contact the accesso ShoWare Center's Event Manager, Byron Pullen, at BPullen@accessoshowarecenter.com or 253-856-6777. Here are services designed to ensure your enjoyment:
Easy Access: Convenient ground-level access to accesso ShoWare Center is available at the south entrance, where patrons can use an elevator to top of seating bowl if necessary.
Parking: There are accessible parking spaces for our guests with disabilities on both the East and West side of the arena. Vehicles legally using disabled license plates or window cards are permitted to park in these designated spaces.
Tickets: For your convenience, accessible ticket windows are located on the south end of the arena, both inside and out. accesso ShoWare Center recommends that guests with disabilities purchase their tickets in advance to obtain desired seat locations. Wheelchair seats that are not purchased during an advanced sale period (which may vary depending upon the event) may be released for sale to the general public. Questions regarding disabled seating and wheelchair accessibility can be directed to the Ticket Office as follows: Voice: (253) 856-6999;
Ticket Office Hours (CURRENTLY CLOSED): Monday-Friday 10:00 AM -5:00 PM; Closed Saturday / Sunday. Opens at Noon on event days. Please call (253) 856-6999. Group Sales - When purchasing group tickets, please specify your interest in accessible seating.
Elevator: A public elevator is available at the southwest corner of the arena for those with suite tickets or seating in the Heritage Club.
Assisted Listening Devices: Headsets and receivers for our FM hearing assistance system are available, at no charge, at the Guest Services desk.
Interpreting Services: Guests who require interpreting services for arena events must contact the facility within two weeks of the scheduled event by calling 253-856-6709 or guestservice@accessoshowarecenter.com.
Service Animals: Service animals who have been trained to provide a particular service are permitted within the accesso ShoWare Center, please notify us at the time of your ticket purchase. Pets and comfort animals are not allowed inside the arena.
Emergency Evacuation Procedures: Designated accesso ShoWare Center ushers and other personnel have been trained in proper procedures for emergency preparedness. These designated staff members will have the primary duty of assisting guests with disabilities to specific locations.
First Aid: Guests in need of First Aid should inform the closest usher. The First Aid Office is in the northwest corner of the arena, outside Section 112.
Restrooms: All public restrooms are accessible to our guests with disabilities.
Concession Stands: All concession stands are accessible at accesso ShoWare Center. If guests with disabilities require assistance at any service area, please notify the nearest staff member.
Comments, Questions and Suggestions: For our guests with disabilities, your enjoyment of accesso ShoWare Center is an ongoing commitment. In our desire to continually improve access, we request that you contact us with your comments, questions and/or suggestions at 253-856-6706, or accesso ShoWare Center/ASM Global, 625 W James Street, Kent, WA 98032.
Alcohol
No alcohol or any illegal substances may be brought into accesso ShoWare Center, nor consumed in any of the local parking lots. Violators will be cited by Kent Police and are subject to significant fines. Alcoholic beverages can be purchased by persons 21 years of age or older with legal identification inside accesso ShoWare Center. accesso ShoWare Center reserves the right to evict an underage guest who is observed to be drinking alcohol or to any guest who appears to be intoxicated. accesso ShoWare Center also reserves the right to deny entrance to an intoxicated guest.
Alcohol Sales at Concerts and Other Events:
All alcohol sales will cease prior to end of event at management discretion.
Alcohol Sales at Thunderbird Games:
Alcoholic beverages are sold until the start of the third period. This policy is subject to change based on management discretion.
Animals
accesso ShoWare Center allows Service Animals. These service animals must be trained to perform a specific function to assist guests and must remain on a leash or harness at all times.
Assisted Listening Devices
Headsets and receivers for our FM hearing assistance system are available, at no charge, at the Guest Services desk.
Banners & Signs
Hand held signs and banners are allowed if they do not exceed 11"x17" and do not block the view of guests or sponsorship, directional or emergency signage. Additionally, signs or banners may not be affixed to any poles or sticks, and they also may not be tied, taped or hung from any part of the facility. Any signage must meet the approval of venue management.
Cashless Transactions
Starting September 1, 2021, accesso ShoWare Center will be a cashless venue. accesso ShoWare Center will no longer accept cash, and will only accepting credit cards for food & beverage transactions.
Clear Bag Policy
All guests are subject to a bag search and security check without exception. Security checks can include wanding, metal detectors and pat-downs.
Guests should plan on passing through a check process and figure it into arrival times for events.
All guests are subject to a bag search and security check without exception. Security checks can include wanding, metal detectors and pat-downs.
Clear bags no larger than 12" x 12" x 6" are allowed. One gallon clear plastic Ziploc bags are also allowed.
Small clutches no larger than 4.5" x 6.5" are allowed.
Security must be able to see inside and identify items to the bottom of the bag. Items may not be used to obscure the view of bag contents, including but not limited to non-clear bags, pouches, etc. Bags with interior contents obscured from view are not allowed.
Backpacks, multi-compartment bags, duffle bags and purses larger than 4.5"x 6.5" are not allowed.
Exceptions will be made for medically necessary items or single compartment diaper bags (a child must be present).
Bicycle Racks
There are bicycle racks at accesso ShoWare Center on both the east and west sides of building.
Camera and Audio / Video Recorders
Cameras with professional/interchangeable lenses greater than 3 inches in length will not be permitted, nor will monopods, tripods or flash. Audio and video recording are always strictly prohibited unless approved by the artist or event.
accesso ShoWare Center reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. To confirm specific policies in advance, visit the event page you’re attending, email us, or call 253-856-6777.
Diaper Bags
Single compartment diaper bags will be allowed into accesso ShoWare Center (with a child present).
Elevators
A public elevator, located at the southwest corner of the arena, provides access to the suites and the Heritage Club.
Family Restrooms
Family Restrooms are located on the North end of the concourses (both East and West side), as well as the Northwest corner of the Club level.
First Aid
The First Aid Station is located on the main concourse outside Section 112. Trained medical personnel are on staff for most accesso ShoWare Center events and are available to guests and employees needing assistance.
Free Speech Activity
accesso ShoWare Center will accommodate peaceful demonstration from non-for-profit organizations in designated free speech zones as allowed by the First Amendement US Constitution. The Policy and Registration Form is at the bottom of the A - Z Guide.
Food & Beverage
Please visit our Food & Beverage Page for information on food and beverage services.
Guests may not bring food and/or beverage items into the arena during events. Guests with specific/special dietary needs due to medical conditions or religious requirements can email Guest Services to discuss food options available.