Code of Conduct
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Code of Conduct

accesso ShoWare Center is committed to creating a safe, comfortable, and enjoyable entertainment experience.


Arena staff asks all guests to adhere to the following code of conduct:

  • Guests shall be respectful to all other guests, fans, participants, event officials, entertainers, athletes, arena staff and arena property
  • Guests shall not willfully and maliciously disturb a guest/employee and shall not interfere in other guests' enjoyment of the event
  • Guests who drink alcoholic beverages shall do so in a responsible manner.
  • Guests shall refrain from using offensive language, making obscene gestures, wearing obscene or indecent clothing, throwing projectiles of any kind and possessing prohibited items.
  • Guests shall never enter the playing or performance area, or interfere with the progression of the event in any fashion.
  • Guests shall comply with the direction and instructions of venue staff.
  • Guests are responsible for their own good time by immediately reporting inappropriate behavior to the nearest usher or building liaison.
  • Guests entering the arena must be properly attired with shoes and a shirt. These items must be worn at all times in the facility.

Any other conduct deemed by the venue to be inappropriate to the peace and good order of events or which may adversely affect the safety of persons or property will be handled by arena staff at its sole discretion.


Guests using foul language or appearing intoxicated are subject to eviction. accesso ShoWare Center staff reserves the right to evict guests whose behavior seriously affects the ability of others to enjoy the event. Please notify the nearest usher immediately if any such problem occurs. Evicted guests will not receive a refund for their tickets or be compensated in any way.

If You See Something, Say Something

Everyone is encouraged to help keep our events safe by reporting suspicious activity to the nearest security guard, staff member or local authority. If there is an emergency, please call 911.

For any questions, please call 253.856.6777 or email us at

Prohibited Items

The following items are not permitted:

  • Aerosol Cans
  • Animals/Pets (except service animals. See section "ADA Access" for more details)
  • Audio/Video Recording Equipment (See section "Camera and Audio/Visual Recorders" for more information)
  • Balloons, Beach Balls or Related Items
  • Battery operated clothing or blankets
  • Cans, Bottles, Glass or Other Beverage Containers (empty plastic water bottles are allowed)
  • Chains, Studded Bracelets, etc.
  • Coolers or Ice Chests
  • Illegal Drugs and/or paraphernalia (includes marijuana)
  • Large Bags (max. size 12" x 12" x 6"), backpacks, duffel bags, suitcases
  • Laptops & Tablets and Portable Video Game Consoles (Switch, Vita etc.)
  • Laser Pens and Pointers
  • Noisemaking Devices (i.e. whistles, air horns, cymbals, bugles, drums and horns)
  • Outside Food, Beverage, Bottled Water, etc.
  • Professional Photography Equipment
  • Poles/Sticks to Display Flags, Banners, etc.
  • Skateboards, Rollerblades, Bikes, etc.
  • Unapproved pamphlets, fliers, handbills, etc.
  • Weapons of any kind (i.e. pepper spray, tear gas, handcuffs, stun guns, etc.)
  • Any Other Item deemed inappropriate or dangerous by the venue in its sole discretion
(This list is subject to change at any time.)

Clear Bag Policy

Bags that are allowed:
- Clear bags that are 12" x 12" x 6" or smaller
- Clutches that are 4.5" x 6.5" or smaller
Anything over this size, with the exception of diaper bags (see Baby Bags, Bottles & Formula in the A-Z Guide), is not allowed. There is no locker storage.

Sporting Event Code of Conduct

In order not to block the view of other guests at Thunderbirds games, guests are asked to be courteous fans by waiting for the next whistle before going to or leaving their seats. In addition, guests are asked to not lean forward in their seats so as not to block the view of guests seating behind them.

For the safety of all, a guest who throws any object into the stands or onto the playing surface or stage will be evicted from accesso ShoWare Center. The only exception to this policy is when, during a hockey game, a player scores a "hat trick" (three goals in a game). In this case, throwing of hats is customary and is deemed appropriate (hats cannot be returned).
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