accesso ShoWare Center invites guests with special needs to share in the excitement of our sports and entertainment venue. We recognize the needs of guests with disabilities, as defined by the Americans with Disabilities Act (ADA) of 1990, and continue to make every effort to comply with State and Federal accessibility regulations and accommodate guests with disabilities. The arena has been carefully designed to meet the needs of our guests with disabilities. However, if you have comments, questions or suggestions, please contact the accesso ShoWare Center's Director of Events, Jennifer Nelson, at jnelson@accessoshowarecenter.com or 253-856-6777.
Here are services designed to ensure your enjoyment:
Assisted Listening Devices:
Headsets and receivers for our FM hearing assistance system are available, at no charge, at the Guest Services desk.
Concession Stands:
All concession stands are accessible at accesso ShoWare Center. If guests with disabilities require assistance at any service area, please notify the nearest staff member.
Easy Access:
Convenient ground-level access to accesso ShoWare Center is available at the south entrance, where patrons can use an elevator to top of seating bowl if necessary.
Elevator:
A public elevator is available at the southwest corner of the arena for those with suite tickets or seating in The Club.
Emergency Evacuation Procedures:
Designated accesso ShoWare Center ushers and other personnel have been trained in proper procedures for emergency preparedness. These designated staff members will have the primary duty of assisting guests with disabilities to specific locations.
First Aid:
Guests in need of First Aid should inform the closest usher. The First Aid Office is in the northwest corner of the arena, outside Section 112.
Interpreting Services:
Guests who require interpreting services for arena events must contact the facility within two weeks of the scheduled event by calling 253-856-6777 or guestservice@accessoshowarecenter.com.
Parking:
There are accessible parking spaces for our guests with disabilities on both the East and West side of the arena. Vehicles legally using disabled license plates or window cards are permitted to park in these designated spaces.
Restrooms:
All public restrooms are accessible to our guests with disabilities.
Service Animals:
Service animals who have been trained to provide a particular service are permitted within the accesso ShoWare Center, please notify us at the time of your ticket purchase. Pets and comfort animals are not allowed inside the arena.
Tickets:
For your convenience, accessible ticket windows are located on the south end of the arena, both inside and out. accesso ShoWare Center recommends that guests with disabilities purchase their tickets in advance to obtain desired seat locations. Wheelchair seats that are not purchased during an advanced sale period (which may vary depending upon the event) may be released for sale to the general public. Questions regarding disabled seating and wheelchair accessibility can be directed to the Ticket Office as follows: Voice: (253) 856-6999;
Box Office Hours: Monday, Wednesday & Friday 10:00 AM - 2:00 PM; Closed Saturday / Sunday. Opens at Noon on event days. Please call (253) 856-6999. Group Sales - When purchasing group tickets, please specify your interest in accessible seating.
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Comments, Questions and Suggestions: For our guests with disabilities, your enjoyment of accesso ShoWare Center is an ongoing commitment. In our desire to continually improve access, we request that you contact us with your comments, questions and/or suggestions at 253-856-6777, or accesso ShoWare Center/ASM Global, 625 W James Street, Kent, WA 98032.